Brewer Support

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Who can I call regarding an issue with my Commercial Brewing System?

Please call our Technical Support team: 888-287-2739. Ext. 5.

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What is the difference between Keurig® Home and Work brewers?

Our Work brewers are commercial grade and include UL Commercial certification. They are engineered for the robust use found in commercial establishments. Our Home brewers are UL Listed for Household use only. Click here for more details.

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Our office has a malfunctioning Keurig® brewer. Whom can we contact about it?

“If the brewer is a commercial model obtained from a Keurig Authorized Distributor (KAD), please contact that KAD for assistance. If you are not sure who your KAD is, please contact our Technical Support team: 888-287-2739. Ext. 5.”

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How do I purchase a brewer if I am tax exempt?

Our home brewers are designed and specified for home use only. They are not UL Listed for an office environment and should not be used in one. Using a home brewer in an office would also void the warranty. Therefore, we are unable to honor a tax exemption for our home-use products. If you plan to use your brewer in an office or commercial setting, we recommend purchasing a Keurig Commercial Brewer. We can honor your tax exemption for the purchase of a commercial brewer. It is required that the billing name on the account for the order is the same business name that is on the tax exemption certificate. Please note, you will be charged tax on your first order. To have the taxes credited to your account, please contact Customer Service to arrange this credit. You will be required to fax your tax exemption certificate within 3-5 business days. Forms received after 10 business days will only be honored for future orders placed. Once you have been approved and set up as a tax exempt customer, you may continue to see your orders calculate sales tax but you will not be invoiced for tax. We’re sorry, Resale Certificates are not acceptable for exemption for orders placed on our website.

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Brewer Information

Why is water important?

Coffee and tea are over 98% water so quality drinking water is necessary to produce a quality beverage. We don’t recommend the use of softened water or distilled water. Bottled or spring water works best when brewing with your Keurig. 

The most common concern with water for brewing is the "hardness" of the water. This refers to various natural minerals found in water such as magnesium, calcium, sodium, potassium, bicarbonate, sulfate and chloride. The number of grains of dissolved minerals changes the level of soluble solids extracted from the coffee and tea. As hard water passes through the brewer, it produces deposits of scale or lime. This reduces the life and efficiency of the equipment, and affects the brew flavor; bottled or filtered water should be used to solve this problem. Keurig also recommends descaling your brewer at least every 3-6 months depending on your water source.

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Brewer Materials

For most Keurig® home brewers, you may purchase a replacement removable water reservoir or removable drip tray on To find a removable water reservoir or removable drip tray for your brewer: 

View parts 

Please note: Not all Keurig® home brewer replacement parts are available online so if you cannot find the part you’re looking for, please contact Customer Service. Please have your Serial Number available when calling.

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What are the differences between home brewers and commercial brewers?

All Keurig® brewers and Keurig licensed brewers share the same innovative technology that ensures a fresh-brewed, perfect beverage every time. However, Keurig does market separate home and work brewers with features and UL certification appropriate for their intended use. 

Brewers that are engineered for home use, are UL Listed for Household use only, and thus should not be used in a commercial/office setting. In general, these brewers are designed for typical home use – including features and aesthetics most appropriate for a kitchen environment. All home brewers can be purchased on and specific models can be purchased through our retail partners. To find out which home brewer is right for you: 

View all Home brewers 

Keurig commercial brewers are UL Listed for commercial use only. If you would like to purchase a brewer for a small to medium office please consider our small-medium office brewers that can be purchased directly at or, if you require something for your larger office, we would be happy to have a Keurig Authorized Distributor contact you.

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How do I use a Keurig® brewer at high altitudes?

While Keurig brewers are made to be used at elevations up to 6,000 ft., portion pods may need to be pre-punctured prior to brewing to release the pressure inside. To do this simply drop the K-Cup® pod into the K-Cup® chamber and push down slowly so that the bottom of the K-Cup® pod is punctured by the exit needle in the bottom of the chamber. Also, the Keurig Special Edition, Ultimate, Platinum, Select and OfficePRO® Premier brewers are equipped with a temperature control so you may want to experiment lowering the brew temperature in elevated areas. Additionally, Keurig® Plus brewers have a specific ‘High Altitude’ setting to enable for use in high altitudes.

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User Guides

Keurig® K155 Office Pro® Premier Brewer Quick Guide

Keurig® K155 Office Pro® Premier Brewer User Guide 

Office Pro® Brewer Quick Guide 

Office Pro® Brewer User Guide

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